ABOUT REFUND

Basically, we cannot accept returns or exchanges, only except below cases:

l  The product is not the one our customer ordered.

l  There is a noticeable damage that didn’t show in the pictures and the products cannot be used due to this damage (wrinkles due to processing, delivery, or storage, out of shape excluding others)

l  Wrong information (for example, size) showed and that is not the one our customer wants

*If there is a request, please contact with us within 2 days from the date of arrival. Please return all items delivered.

What kind of cases that cannot be return or exchange:

l  Damages due to shipment company, other third parties or customer. All the package procedures will be filmed before shipping.

l  The tag of our store (Graden Vintage) is missing

l  Any accessories to the products are missing.

l  Products that purchased face-to-face in Graden Vintage store.

l  Please note that we do not accept returns or exchanges for sale items or lucky bag products.